INDUSTRIES

Maintaining Your World

Retail Malls & Shopping Centers
ERMC: “E” AS IN EXPERIENCE

Regional malls and shopping centers are among the most complex and demanding environments to manage. ERMC’s great depth of experience in this field comes from operating more than 150 shopping centers in 35 states.

 

We provide janitorial, maintenance, security and landscape services tailored to fit the needs and budgets of a wide range of clients. We do so while providing an extraordinary customer service level to each shopping center’s owners, tenants and customers

Retail Overview
How Do We Do It?

We start with an approach to personnel that enables us to recruit a motivated workforce. We add a series of training programs designed to deliver high-level technical and customer service. And we manage the entire process with a team of corporate field executives who regularly visit every site. ERMC has developed the systems and the expertise to save your business thousands of dollars while delivering exceptional service.

A New Approach: Total Facility Management

Just about anyone can offer to cut your costs by reducing personnel expenses. ERMC, however, not only cuts your costs, but also significantly increases your service coverage.

You can supplement the individual services we offer — including security, maintenance and janitorial programs — with Total Facility Management (TFM), an option most of our shopping center clients say has far exceeded their expectations. What’s TFM? It’s our unique ability to deliver single-source accountability for operating the facility — plus specialized cross-training of all personnel.

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  • "We appreciate that ERMC provides well-trained, effective and efficient personnel. They have consistently reflected a desire to ‘get the job done’ under all circumstances."
    - Charles B. Lebovitz, Chairman at CBL & Associates Properties, Inc.